At Elattarr (العطار), we aim to make the journey from checkout to delivery clear. This policy explains how shipping works. The options shown at checkout for your order and address apply.
1. Delivery areas
Eligible delivery areas appear when you enter your shipping address at checkout. If your address is not covered, contact us before placing an order to check available options.
2. Order processing
Our usual processing time before handing an order to the carrier is 1-2. Processing begins after order confirmation and verification. Public holidays and periods of high demand may affect processing.
3. Estimated delivery
The estimated delivery time after dispatch is 2-3. Estimates are not guaranteed delivery dates and may vary by destination and carrier conditions. We will communicate significant delays when we become aware of them.
4. Shipping charges
Shipping fees depend on the destination and available options and are shown before you confirm your order at checkout. Free shipping is available only when a genuine, eligible offer is configured and shown at checkout.
5. Address accuracy
Please provide an accurate recipient name, phone number, and complete address. If you notice an error, contact us promptly. Address changes cannot be guaranteed after dispatch.
6. Damaged, missing, or incorrect items
Where practical, check the package condition upon delivery. If an item is damaged, missing, or different from what you ordered, email support@elattarr.com with your order number and photos if available. Your statutory rights relating to faulty or non-conforming goods remain unaffected.
7. Delayed or undelivered orders
If your order is delayed or delivery fails, contact us with your order number. Redelivery, cancellation, or refund options depend on the circumstances, our return policy, and applicable law.
8. Support
For shipping questions, contact [[SUPPORT_EMAIL]] and include your order number if you have one.